Why can’t I see my bonus/why is my bonus pending?

If you have a bonus showing as pending this will be due to you having an active bonus on your account already. To activate your next bonus, you must play through your current bonus balance to zero.

Alternatively, you can cancel your remaining funds by clicking on your Account, then the Bonuses tab, then clicking deactivate next to the bonus you would like to cancel. Our friendly support team will also be happy to do this for you here.