Why do I have to provide documents?

All regulated betting companies have an obligation to carry out these checks, no matter where the customer is based, for multiple reasons including to ensure it is the correct person using the account, protect our customers from fraud or being linked to illegal activities and to comply with Laws and Regulations in the regions that The Grace Media operates. If we ask you to upload documents, you are not being singled out or suspected of anything – you have just triggered an automatic process.