I have provided documents in the past, why have I been asked for documents again?

We will not require the same documents from yourself twice. The documents you have provided previously may not have been acceptable, or we may require different documents from yourself. Please refer to the email request you have received which should state what documentation we still require from you. If you require further help, please contact our friendly support team via our support form or live chat.

There may be occasions where we require enhanced documentation to comply with regulatory requirements, enhance a customer’s experience or prevent fraud. In these cases, enhanced documentation will be requested as soon as we need you to provide additional documents.

On some occasions, for example, after a large win, we may request additional documentation to set up a bank transfer if this form of payment is preferable by the customer.

Sometimes we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity. This request might include information such as your occupation and salary, supported by documentation such as a copy of your bank statement or payslip.

Although we may request employment details, we will not contact your employer as part of these checks.

We will always let you know what information or documentation we require as part of know your customer processes. Click here to find out more about 'know your customer' processes.