Why can’t I sign up?

If you are receiving a pop-up message when attempting to sign up, please view the following situations which may apply to you:

• Firstly, please check if you have an existing account with us as we run a “one account per person” policy and cannot accept duplicate accounts connecting to the same casino or accounts created using someone else’s details
• Next, check if you have an active self-exclusion or time out at a different casino within our network (Grace Media). If you do, you will have to wait for it to expire first and then contact our friendly customer support team.
• If you have 3 existing accounts within our network without making a deposit, we require for you to login to one of your existing accounts and deposit on one of these first before opening another account.
• Terms and conditions violation - Grace Media reserves the right to refuse to open any account. We also hold the right to close any accounts that we consider to be duplicated brand accounts. Please visit our terms and conditions for more information